Here are a few of the very kind letters we have received.
"Service is not a lost art at RealCare! Besides consistently bringing us the best benefits options, I have asked for assistance on COBRA issues, posed questions about the new Healthcare Reform, and needed assistance in claims. RealCare staff always provides answers I trust and treats me like I am their only customer! I highly recommend RealCare."
Administrative Services Director
City of Lakeport
"The City of Ukiah was one of the founding cities of the Redwood Empire Municipal Insurance Fund (REMIF) JPA. One of the many benefits afforded our City through REMIF has been group health, dental, life, LTD, and EAP policies and group administration benefits. Through the years the plans have changed, as have the plan administrators. Real Care Insurance Marketing, Inc. has by far provided the City of Ukiah the most professional and responsive customer service - both to HR staff and our employees. In addition, the technical expertise of Pat O'Brien and Royann Franchini is top notch. On the rare occasion that either of them don't have an immediate answer to our questions and benefits issues, they take the time and effort to research the matter and provide a timely, helpful response to us. In the current climate of economic uncertainty and upheaval in the healthcare system due to changing laws, having Real Care - and especially Pat and Royann - as a ready resource is a tremendous asset to our City, and to the REMIF JPA."
Director, Human Resources & Management
City of Ukiah
"I have had the pleasure, over the last 30 years, to have worked with many plan administrators and TPA's to know how to differentiate between a good agent and a great agent. The RealCare team, falls into the "amazingly great" category."
Assistant to the City Manager
City of Fort Bragg